Contents
Unit 1 Overview
Functions of business correspondence
The unique importance of emails and
faxes
Criteria for effective business writing
Words and tone in business writing
Unit 2 Business Letters
Introduction
Format of business
letters
Important parts of a business
letter
Strategies for writing a business
letter
Letters to customers and suppliers
Letters on staff matters
Personal business letters
Unit 3 Memos and Minutes
Introduction
Formatting of a memo
Writing effective meeting
minutes
Preparing minutes for a meeting
Features of minutes writing
Format of meeting minutes
Requirements of minutes writing
Unit 4 Business
Reports
Introduction
Five-step plan for a business report
Business report format
Four types of short reports