前言
使用说明
Chapter 1 Office Work 商务办公
Unit 1 Recruiting 员工招聘
Unit 2 Dealing with Emails 邮件处理
Unit 3 Transferrting Information 传送资料
Unit 4 Filing 档案事务
Unit 5 Releasing Notices 发布通知
Unit 6 Taking Memos 备忘录
Unit 7 Arranging Travels 安排差旅
Unit 8 Procuring Equipment 设备采购
Chapter 2 Receptions 客户接待
Unit 1 Making an Appointment 客户预约
Unit 2 Changing an Appointment 预约改动
Unit 3 Meeting at the Airport 机场迎接
Unit 4 Introducing Myself 自我介绍
Unit 5 Entertaining Clients 招待客户
Unit 6 Arriving at the Company 参观访问
Unit 7 Inviting to Dinner 宴会邀请
Unit 8 Expressing Thanks 表达感谢
Chapter 3 Business Services 商业服务
Unit 1 Banking Services 银行服务
Unit 2 Post Office Services 邮局服务
Unit 3 Airport Service 机场服务
Unit 4 In a Restaurant 在餐馆
Unit 5 At the Hotel 在宾馆
Unit 6 Sightseeing 观光旅游
Unit 7 Changing Plans 改变计划
Unit 8 Business Reception 商务接待
Chapter 4 Business Meetings 商务会议
Unit 1 Making Arrangements 布置会议
Unit 2 Other Preparations 其他准备
Unit 3 Agenda 议事日程
Unit 4 Getting a Meeting Started 会议开始
Unit 5 Taking Minutes 会议纪要
Unit 6 Taking the Floor 发言
Unit 7 Discussions 会议讨论
Unit 8 Summary and Adjournment 总结闭会
Chapter 5 Business Calls 商务电话
Unit 1 Leaving a Message 电话留言
Unit 2 Calling Back 回电话
Unit 3 Having the Wrong Number 打错电话
Unit 4 Calling an Operator 接线员接听电话
Unit 5 Proposing an Appointment over Phone 电话要求约见
Unit 6 Rescheduling over Phone 电话更改约定
Unit 7 Reserving a Room 预订旅馆
Unit 8 Booking a Ticket 预订机票
Chapter 6 Business Negotiations 商务洽谈
Unit 1 Inquiry 询价
Unit 2 Offer 报价
Unit 3 Price Negofiations 磋商价格
Unit 4 Discounts 折扣
Unit 5 Order 订购
Unit 6 Contracts 合同
Unit 7 Shipment Delay 装运推迟
Unit 8 Claims 索赔
Chapter 7 Deriving Sectors of Business 商业的衍生环节
Unit 1 Commissions 佣金
Unit 2 Trademark Registration 商标注册
Unit 3 Sample Exhibition 样品展示
Unit 4 Sole Agent 独家代理
Unit 5 Letter of Credit 信用证
Unit 6 Banking Facilities 银行业务
Unit 7 Public Relations 公共关系
Unit 8 Business Promotion 商务促销
Chapter 8 Marketing 市场营销
Unit 1 Market Surveys 市场调研
Unit 2 Market Developments 市场开发
Unit 3 Exhibitions 交易会
Unit 4 Quality and Quantity 质量与数量
Unit 5 Advertising and Promotion 广告与促销
Unit 6 New Products Introduction 介绍新产品
Unit 7 After?sales Services 售后服务
Unit 8 Sales Agents 销售代理商
Chapter 9 Business Interaction 商务交往
Unit 1 Visiting Colleagues 拜访同事
Unit 2 Introducing Newcomers 介绍新人
Unit 3 Helping Each Other 同事互助
Unit 4 Consolation 安慰
Unit 5 Sympathy 同情
Unit 6 Klatch 聚会
Unit 7 Appointment 约会
Unit 8 Departure 告别
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