Unit 1 Reservationist
Unit 2 Receptionist
Unit 3 Front Office Supervisor
Unit 4 Cashier
Unit 5 Bellman
Unit 6 Business Center Clerk
Unit 7 Waiter
Unit 8 Housekeeper
Unit 9 Housekeeping Supervisor
Unit 10 Banquet Manager
Unit 11 Bartender
Unit 12 Fitness Center Trainer
Word List
References
內容試閱:
Hotel reservation clerks spend much of their timeinteracting with customers on the phone .
Their job is important, because they are the direct connection between the hotel chains and the public. Hotel reservation clerks work in a fast-paced environment, often interacting with people from around the world. So they need to be organized, patient and thoughtful, with pleasant phone voices and a calm approach to tasks.