PART I Service Procedures of English Tour Guide/001
Module 1Meeting the Tourists/003
Task 1 Meeting the Tourists at the Airport/004
Task2 On the Way to the Hotel/008
Module 2Hotel Check-in/015
Task 1 Room Reservation/015
Task 2 Check In/020
Task 3 Itinerary and Morning Call/025
Module 3 Food and Beverage Service/030
Task 1 Meal Arrangement/031
Task 2 Special Meal Requirements/037
Module 4 City Service /043
Task 1 Public Transportation/043
Task 2 Shared Bike ./049
Task 3 Currency Exchange/054
Task 4 Booking Tickets/059
Module 5 On the Way to the Scenic Spot/066
Task 1 Narration on Tour/066.
Task 2 Organizing Activities on the Bus/073
Task 3 Reminding Before Getting off the Coach/078.
Module 6 Visiting Scenic Spot/082.
Task 1 Brief Introduction of a Scenic Spot/082
Task 2 A Visit to Fujian Tulou/088
Module 7 Shopping and Entertainment/094
Task 1 The Four Treasures of the Study/094.
Task 2 Chinese Painting/097
Task 3 Introducing Local Specialties/100.
Task 4 Recreation Activities/105.
Module 8 Seeing the Tour Group off/110
Task 1 Preparation for Seeing Off Tourists/111
Task 2 Check out of the Hotel/115.
Task 3 Making a Farewell Speech/119
Task 4 At the Airport :/123
Module 5 Handling Emergencies/127
Task 1 Certificate Loss/128.
Task 2 Personal Property Loss/132.
Task 3 Dealing with Sudden Inesses/136
Task 4 Tourists Missing/141
Task 5 Dealing with Emergencies En Route/146
PART II Scenic SpotS InterpretationS/151
Module 10 Tour of Famous Mountains/153
Task 1 A Trip to Mount Taishan ./153.
Task 2 A Trip to Mount Huangshan/158
Task3 A Trip to Mount Wuyi/163
Module 11 Tour of Water Landscape/168
Task 1 A Trip to the Three Gorges of the Y angtze River/168
Task 2 A Trip to Jiuzhaigou/173
Task 3 A Trip to Qinghai Lake/177
Module 12 Tour of Historic Buildings/182
Task 1 A Trip to the Forbidden City/182
Task2 A Trip to the Confucian Temple， Qufu/187
Task 3 A Trip to the Museum of Terracotta Warriors and Horses/192
Task 4 A Trip to the Potala Palace/197.
Module 13 Tour of Ancient Gardens/202
Task 1 A Trip to the Summer Palace/202
Task 2 A Trip to the Humble Administrator s Garden/207
Task3 A Trip to Qinghui Garden/210
Module 14 Tour of Ancient Cities and Ancient Towns /215
Task 1 A Trip to W uzhen/215.
Task 2 A Trip to Zhouzhuang/219
Task3 A Trip to the Old Town of Ljiang/223
Task 4 A Trip to the Ancient City of Pingyao/226.
Task5 A Trip to the Three Lanes and Seven Alleys /231
Module 15 Tour of Chinese Culture ./235
Task 1 Traditional Chinese Festivals/235
Task 2 Traditional Chinese Operas/240
Task 3 Chinese Ceramics/245
Module 16 Red Tour /250
Task 1 A Trip to Mount Jinggang/250
Task 2 A Trip to the Memorial Hall of the First National Congress of the CPC/254
Task 3 A Trip to the Site of the Gutian Congress/257
Module 17 City Tour /261
Task 1 A Trip to the Oriental Pearl TV Tower /261
Task 2 A Trip to Kulangsu /264
Task 3 A Trip to Chimelong Tourist Resort /268
参考文献 /272.
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