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| 編輯推薦： |
Part I The Front Office
Unit 1 General Enquiries
Unit 2 Taking a Booking
Unit 3 Meeting a Guest
Unit 4 Receiving a Guest
Unit 5 Payment and Checking out
Unit 6 Welcoming to the Business
Center
Unit 7 Giving Directions in a
Hotel
Part II Food and Beverage
Department
Unit 8 Booking a Table
Unit 9 Serving Drinks
Unit 10 Seating a Guest
Unit 11 Taking Orders
Unit 12 Serving Dishes
Part III Housekeeping Department
Unit 13 Guiding a Guest to His
Room
Unit 14 Chamber Service
Un
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| 內容簡介： |
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《酒店情景英语（第二版）》分为五大部分共23个单元，每部分由各自部门的主要工作流程组成，每个部分自成完整的学习内容。每一工作流程为1个学习单元，每一个单元设定2-4个典型工作情景，围绕每个工作情景，设置3-4个不同的学习任务。每一个单元还包含1篇拓展阅读，2-3个情景对话及词汇表和详细的注释，还配有句型操练、角色扮演、情景对话、口头翻译等口头练习、常用句型和附加专业词汇等。
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| 目錄：
|
Part Ⅰ The Front Office
Unit 1 General Enquiries
Unit 2 Taking a Booking
Unit 3 Meeting a Guest
Unit 4 Receiving a Guest
Unit 5 Payment and Checking out
Unit 6 Welcoming to the Business Center
Unit 7 Giving Directions in a Hotel
Part Ⅱ Food and Beverage Department
Unit 8 Booking a Table
Unit 9 Serving Drinks
Unit 10 Seating a Guest
Unit 11 Taking Orders
Unit 12 Serving Dishes
Part Ⅲ Housekeeping Department
Unit 13 Guiding a Guest to His Room
Unit 14 Chamber Service
Unit 15 Laundry Service
Unit 16 Wake-up Service
Unit 17 Special Services
Part Ⅳ Health and Recreation Department
Unit 18 At the Fitness Center
Unit 19 At the Beauty Salon
Unit 20 At the Bathing Center
Unit 21 At the Night Club
Part Ⅴ Hotel Management
Unit 22 Settling Complaints
Unit 23 Dealing with Problems
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