Part 1 商务写作实用短句 General Expressions
Unit 1 邮件标题范例 Subject Lines
Unit 2 邮件常用语 Useful Phrases
Unit 3 功能表达句 Functional Expressions
1. 表达意愿 Willingness
2. 说明计划和决定 Plan and Decision
3. 表达观点 Opinion
4. 做出保证 Assurance
5. 赞同和不赞同 Agreement and Disagreement
6. 建议和劝告 Suggestion and Advice
7. 征求许可 Permission
8. 提出请求 Request
9. 表达喜欢和兴趣 Preference and Interest
10. 表示惊讶 Surprise
11. 表达必要性 Obligation
12. 表达可能性 Possibility
13. 强调重要性 Importance
14. 做比较 Comparison
15. 比较数据 Data
16. 说明时间 Time
17. 说明距离 Distance
18. 说明数量 Quantity
19. 说明数字 Number
20. 说明金钱 Money
21. 说明质地 Texture
Part 2 社交往来邮件 Everyday E-mails
Unit 1 问候 Greetings
1. 询问近况 Catching up
2. 告知消息 Announcing News
3. 邀约娱乐活动 Inviting for Relaxation Activities
4. 和老友叙旧 Connecting with Old Friends
5. 赞扬和夸奖 Praise and Appreciation
6. 分享旅行见闻 Travelogues
Unit 2 祝福和安慰 Blessings and Condolences
7. 节日祝福 Holiday Greetings
8. 生日和假日祝福 Birthday and Special Occasions
9. 祝贺家有喜事 Congratulations on Family Achievements
10. 祝贺晋升和考试 Congratulations on Promotions and Exams
11. 祝贺获奖 Congratulations on Winning Awards
12. 病中的安慰 Condolences for Illness
13. 逆境中的安慰 Condolences for Adversity
14. 灾后的慰问 Condolences for Disasters
Unit 3 感谢和道歉 Gratitude and Apology
15. 感谢帮忙 Gratitude for Favors
16. 感谢礼物 Gratitude for Gifts
17. 感谢服务 Gratitude for Services
18. 访问后的感谢 Gratitude for a Visit
19. 会议后的感谢 Gratitude for a Meeting
20. 一般的道歉 General Apology
21. 正式的道歉 Formal Apology
Unit 4 请求和帮助 Requests and Help
22. 寻求帮助 Asking for Help
23. 回复帮助请求 Responding to Requests for Help
24. 请求缓期付款 Request Suspended Payment
25. 请求授权 Request Authorization
26. 借钱或借物 Lend or Borrow Materials
Unit 5 建议 Recommendations
27. 寻求建议 Asking for Advice
28. 私人问题建议 Giving Advice in Personal Issues
29. 工作中的建议 Giving Advice in Professional Situations
30. 回应建议 Responding to Suggestions
31. 警告 Giving Warnings
Part 3 人力资源写作 Human Resources Writing
Unit 6 求职 Job Search
32. 求职信 Cover Letter
33. 推荐信 Letter of Recommendation
34. 申请新职位 Applying for a New Job
Unit7 招聘 Recruitment
35. 招聘广告 Want Ads
36. 录用通知 Job Offer
37. 人事变动通知 Notification of Personnel Changes
Part 4 公司运营写作 Company Operation Writing
Unit 8 通知和通告 Announcements and Notifications
38. 会议通知 Notifications of Meetings
39. 欢迎新员工 Welcome New Employees
40. 业务管理通知 Management Announcements
41. 行政管理通知 Administrative Announcements
42. 嘉奖和警告通知 Award and Warning Announcements
43. 假日及活动通知 Holiday and Special Event Notification
44. 开业和并购通告 Merger and New Business Notification
45. 名称及人事变更通告 Notification for Name and Personnel Changes
Unit 9 邀请函 Invitations
46. 宴会邀请 Party Invitations
47. 会议邀请 Meeting Invitations
48. 访问邀请 Invitation to Make a Visit
49. 庆典邀请 Invitation to Attend a Celebration
50. 投标邀请 Invitation to Submit a Bid
51. 接受或婉拒邀请 Accepting or Declining Invitations
Unit 10 安排活动 Making Arrangements
52. 安排约见 Making Appointments
53. 安排活动行程 Making an Itinerary for Activities
54. 安排住宿交通 Arranging Accommodations and Transportation
Unit 11 申请报告 Applications
55. 请假 Applying for Leave
56. 申请购买物品 Applying to Purchase Supplies
57. 申请培训机会 Applying for Training Opportunities
58. 申请赞助 Applying for Sponsorship
59. 申请贷款 Applying for a Loan
60. 申请信用账户 Applying for a Credit Account
61. 申请银行服务 Applying for Bank Services
Unit 12 研发和生产 R&D and Production
62. 项目计划书 Project Proposals
63. 布置工作 Layout Work
64. 汇报进度 Progress Report
65. 提交新方案 Submitting a New Proposal
66. 请求延期 Requesting an Extension
67. 降低成本 Cost Reduction
Unit 13 营销和推广 Marketing and Promotion
68. 销售报告 Sales Reports
69. 营销计划 Marketing Plans
70. 公关活动公告 PR Campaigns
71. 答复客户询问 Responding to Inquiries
72. 客户通知 Reporting to Customers
73. 跟进客户函 Follow up
74. 客户调查函 Customer Surveys
Unit 14 介绍公司和产品 Company and Product Introduction
75. 介绍公司概况（网络服务商） Company Profile （Internet Service Provider）
76. 介绍主营业务（工业品制造商） Service Profile （Industrial Manufacturer）
77. 介绍主营业务（消费品制造商） Service Profile（Consumer Goods）
78. 介绍主营业务（经销商） Service Profile （Distributors）
79. 介绍主营业务（服务业）Service Profile （Service Industry）
Part 5 外贸实务写作 Foreign Trade Writing
Unit 15 往来订单 Completing Orders
80. 联系供货商 Finding Suppliers
81. 联系生产厂家 Contacting the Manufacturer
82. 争取代理权 Agent Relations
83. 询价和报价 Inquiry and Quotations
84. 讨价还价 Negotiation over Price
85. 确认条款 Confirming Terms
86. 签订合同 Making Contracts
87. 下订单 Receiving Orders
88. 修改或取消订单 Modifying or Canceling Orders
89. 无法完成订单 Inability to Complete Order
90. 发货和收货通知 Shipping and Receiving Notification
Unit 16 付款 Payment
91. 通知付款 Notification of Payment
92. 确认到款 Confirm Receipt of Payment
93. 催款 Payment Reminder
94. 请求延期付款 Request Payment Deferral
95. 答复延期付款请求 Responding to Payment Deferral Requests
Unit 17 投诉及道歉 Complaints and Apologies
96. 产品不合要求 Defective or Incorrect Product
97. 交货期延误 Delivery Delay
98. 服务态度差 Poor Customer Service
99. 票据或金额有误 Mistake in Invoice or Account Charges
100. 索赔 Making Claims
內容試閱：
13.逆境中的安慰 Condolences for Adversity
信例1
Subject: Don''t let it get you down
Jonah,
I was sorry to hear about your poor performance on your employment review, but I wanted to share a few ideas with you that might help you feel better. Having stood where you now stand, I can tell you that one poor report will hardly negatively affect the rest of your career. Instead of looking at this event as a setback, you should try to see it as an opportunity you can take to improve your weaknesses. You will become stronger and more competitive for the chance you''ve had for self-evaluation.
With best regards!
Albert
主题：别气馁
乔纳：
很遗憾听到你绩效考核结果不佳的消息，不过我想和你说说我的一些想法，也许会让你感觉好受些。设身处地地想想，我要告诉你，一次业绩考核不理想并不能对你的职业生涯产生多大的影响。不要把这次的事情看作一次失败，而应该将其视作改正自己缺点的一次机会。通过这次自我评价，你会变得更坚强，更具竞争力。
祝好！
阿尔伯特
15.感谢帮忙 Gratitude for Favors
信例1
Subject: Sincere thanks!
Dear Cammi,
Thank you so much for helping me to finish all the last minute preparations for my presentation this morning. I was under such a time-crunch to prepare all the material that I don''t know what I would have done without your help. You''ll be happy to hear that the presentation went well. My boss was really impressed, especially with the special graphics you made for me. I really appreciate not only your expertise with putting presentations together, but also your constant willingness to help out when needed.
Thanks again!
Carter
主题：衷心的感谢！
亲爱的卡米：
谢谢你今天早上帮助我完成陈述报告的最后准备工作。准备材料的时间太紧张了，要是没有你的帮助，我都不知道要怎么办才好。听到我的陈述很顺利，你一定很高兴吧。老板对我的陈述印象深刻，尤其是你帮我做的那张特别的图表。我很感谢你，不仅因为你能以出色的专业技巧令陈述报告增色许多，还因为你总是乐于助人。
再次感谢！
卡特
32.求职信 Cover Letter
信例1
Subject: Account Manager position
Dear Mr. Lane,
I am very interested in the Account Manager position advertised on your company website and would like to submit my resume for your review. As you can see from my resume, I have varied experience in sales and retail and have consistently been rewarded for high productivity. I would like to make an appointment and meet with you in person to discuss further my qualifications and the ways I can contribute to your company. I will call you at the end of the week to arrange a convenient time to meet.
Thank you for your consideration!
Jessica Mullins
主题：客户经理职位
尊敬的莱恩先生：
我对于贵公司网站上发布的客户经理职位很感兴趣，想提交我的简历供您审核。如我的简历所述，我在销售和零售方面有着非常丰富的经验，并一向因工作高效而受到嘉奖。我想私下和您约个时间见面，和您当面详谈我的情况以及我能为贵公司做出何种贡献。我会在本周末给您打电话，和您商量一个方便的见面时间。
感谢您考虑我！
杰西卡·马林斯
38.会议通知 Notifications of Meetings
信例1
Subject: Executive planning meeting
To All Department Heads,
An executive planning meeting will be held this Wednesday afternoon from 2:00 to 5:00 p.m. The meeting''s location will be the tower II conference room at the company headquarter complex. All departmental presidents and vice presidents are required to attend. Prior to the meeting, please take the time to review the attached agenda and submit specifics for departmental reports to Mark Stevens in Administration by Monday end of the day. If you are unable to attend, please inform a member of the executive council as soon as possible.
Sincerely,
Brian McGuire
主题：执行策划会议
致各部门负责人：
本周三下午两点至五点将召开执行策划会议。会议地点为公司总部综合楼第二大厦会议室。要求各部门的经理和副经理参会。会前，请抽时间阅读附件中的会议议程，并且于周一前将部门报告的详细内容提交给行政部的马克?史蒂文斯。如不能参会，请尽快通知执行会议的工作人员。
诚挚的布赖恩·麦圭尔
56.申请购买物品 Applying to Purchase Supplies
信例1
Subject: Request for new photocopier
Dear Purchasing Department,
I am sorry to report that the photocopy machine in the Marketing Department has decided to give up the ghost. As the machine had been on its last legs for several months now, it comes as no surprise to anyone that we are now without our beloved copier. While we all miss our dearly departed friend, we are very anxious to meet its replacement. Do you think it would be possible to acquire a new photocopy machine this week? Everyone in Marketing would greatly appreciate it!
Sincerely,
Billy Hines
主题：请求添置影印机
尊敬的采购部：
很抱歉地通知你们，营销部的复印机彻底坏了。在过去的几个月里，这台机器一直都是故障频出，现在我们亲爱的复印机终于不能用了，这也是大家意料中的事。我们非常想念那台坏掉的老机器，不过我们也非常迫切地需要一台新机器。不知贵部能否在本周为我们购置一台新的复印机？营销部的全体员工都将非常感谢贵部！
诚挚的比利·海因斯
57.申请培训机会 Applying for Training Opportunities
信例1
Subject: Management training course
Dear Hannah,
I would like to arrange for our Shanghai branch office director, Richard Johnson, to receive management training. This year we''ve seen remarkable growth in Shanghai that has resulted in an increase in the number of staff from three to over twenty employees in a matter of months. While Richard is a remarkably capable individual, I fear the sudden increase has stymied the productivity of the office. I feel he could greatly benefit from a short course. Could you please look into it?
Thanks!
Clark Packer, Human Resources
主题：管理培训课程
尊敬的汉娜：
我想安排我们的上海办事处负责人理查德·约翰逊去参加管理培训。今年，我们看到上海的业务显著增加，而上海办事处的员工也在短短几个月的时间里由3人增加到20多人。理查德是一个非常有能力的人，不过我担心员工数量陡增会影响办事处的工作效率。我觉得，参加一次短期培训会对他大有裨益。能否请您考虑此事？
谢谢！
人力资源部 克拉克·派克
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