Unit 1 Introduction to Business Activities 1
Part A General business vocabulary 2
Part B Reading: What is business. 3
Part C Listening: Turning a hobby into business 7
Part D Translating 8
Part E Writing skills: Notice 8
Part F Further business story: Start your own small business 10
Unit 2 New Ideas 15
Part A General business vocabulary 16
Part B Reading: Why brainstorming is a crucial element in business 17
Part C Listening: Interview 21
Part D Translating 22
Part E Writing skills: Note 23
Part F Further business story: When dogs spark big ideas 24
Unit 3 Company29
Part A General business vocabulary 30
Part B Reading: Business organization 31
Part C Listening: Working in Apple 35
Part D Translating 36
Part E Writing skills: E-mail 36
Part F Further business story: What is organizational culture 38
Unit 4 Working Patterns 41
Part A General business vocabulary 42
Part B Reading: The secrets of great teamwork. 43
Part C Listening: Effective teams 47
Part D Translating 48
Part E Writing skills: Letter of complaint 49
Part F Further business story: Two carcompanies, one challenge 50
Unit 5 Business Meeting55
Part A General business vocabulary 56
Part B Reading: Types of corperate meetings 57
Part C Listening: Business metting 60
Part D Translating 61
Part E Writing skills: Minutes 61
Part F Further business story: Business meeting etiquette 63
Unit 6 Customers67
Part A General business vocabulary 68
Part B Reading: What is a customer? 69
Part C Listening: How to entertain clients 72
Part D Translating 73
Part E Writing skills: Sales letter 74
Part F Further business story: Keeping your customers loyal 75
Unit 7 Orders and Payments 79
Part A General business vocabulary 80
Part B Reading: Methods of payments in global marketplace 81
Part C Listening: Urging the buyer to open the L/C 84
Part D Translating 85
Part E Writing skills: Persuasive letter 86
Part F Further business story: How to write sales contracts 87
Unit 8 Advertising 93
Part A General business vocabulary 94
Part B Reading: Types of advertising 95
Part C Listening: Destin chamber of commerce 98
Part D Translating 99
Part E Writing skills: Questionnaire 100
Part F Further business story: History of Coca-Cola company and its advertising102
Unit 9 Business Travel 105
Part A General business vocabulary 106
Part B Reading: A glimpse into a business travel 107
Part C Listening: Booking a flight seat 110
Part D Translating 110
Part E Writing skills: Graph description 111
Part F Further business story: Tips for business trips 113
Unit 10 Presenting Products 117
Part A General business vocabulary 118
Part B Reading: Elements of doing good presentation 119
Part C Listening: Viscal 122
Part D Translating 123
Part E Writing skills: Business report 123
Part F Further business story: How to plan reports 126
Unit 11 Logistics131
Part A General business vocabulary 132
Part B Reading: Logistics 133
Part C Listening: Interview with Evergreen Group 137
Part D Translating 138
Part E Writing skills: Proposal 139
Part F Further business story: DHL: A leader in global logistics 141
Unit 12 Staff Management 145
Part A General business vocabulary 146
Part B Reading: Job analysis 147
Part C Listening: How to choose a manager 150
Part D Translating 151
Part E Writing skills: CV 152
Part F Further business story: Human resources management 154
Unit 13 Business Ethics 159
Part A General business vocabulary 160
Part B Reading: Business ethnics 161
Part C Listening: Takata air bag recall 165
Part D Translating 166
Part E Writing skills: Application letter 166
Part F Further business story: The Enron scandal and ethics 169
Unit 14 Going Global 175
Part A General business vocabulary 176
Part B Reading: Multinational corporations 177
Part C Listening: Entering international market 181
Part D Translating 182
Part E Writing skills: Presentation 182
Part F Further business story: Going global: The importance of cross-cultural communication in business 184