Unit 1
PrOperty Knowledge introduction
Lesson I Property Management
Lesson 2 Flat Renting
Lesson 3 Leasing Contract
Project Renting a House
Unit 2
Preparing to Stay
Lesson I Housing Acceptance
Lesson 2 Decoration
Lesson 3 Moving in
Lesson 4 Charges
Project Talking about Preparing to Stay
Unit 3
Maintenance Problems
Lesson i Housing Problems
Lesson 2 Water Supply Problems
Lesson 3 Power Supply Problems
Lesson 4 Elevator Problems
Project Dealing with the Problems
Unit 4
Customer Services
Lesson i Daily Customer Service
Lesson 2 Issuing the Notice
Lesson 3 Dealing with the Complaints
Lesson 4 File Management
Project Dealing with the Complaints
Unit 5
Services in Public Areas
Lesson 1 Cleaning Service
Lesson 2 Beautifying Environment
Lesson 3 Parking
Lesson 4 Security Management
Project Daily Services
Unit 6
The Development of Property
Lesson 1 Owners'' Committee
Lesson 2 Community CulturalActivities
Lesson 3 Other Property Management
Project Holding an Activity
Appendix 1 Vocabulary
Appendix 2 Translation
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