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新書推薦： 《 甲骨文常用字字典（精） 新版 》 售價：NT$ 347.0 《 赖世雄经典英语语法：2025全新修订版（赖老师经典外语教材，老版《赖氏经典英语语法》超32000条读者好评！） 》 售價：NT$ 305.0 《 影神图 精装版 》 售價：NT$ 653.0 《 不止于判断：判断与决策学的发展史、方法学及判断理论 》 售價：NT$ 347.0 《 人才画像、测评、盘点、管理完全应用手册 》 售價：NT$ 254.0 《 跳出猴子思维：如何成为不完美主义者（30天认知训练打破完美主义的困扰！实现从思维到行为的全面改变！） 》 售價：NT$ 301.0 《 粤港澳大湾区创新能力与创新效率评价研究 》 售價：NT$ 398.0 《 钱生钱：低利率下的银行理财与基金投资手册 》 售價：NT$ 352.0

內容簡介： The fast and easy way to improve call center management and response. Are you a call center professional seeking trusted and practical advice for improving your results and positively affecting your company''s bottom line? Now updated with coverage of the latest technological advancements and developments in the field, Call Centers For Dummies, 2nd Edition is the ultimate call center reference guide. With new tools and tactics specifically designed for call center managers, Call Centers For Dummies, 2nd Edition helps put value on customer relations efforts undertaken in call centers and shows you how to implement new strategies for continual improvement and superior customer service. Features new to this edition include: Guidance on determining whether outsourcing is a cost-efficient option for your company Coverage of new technologies that help cut costs A look at how today''s call centers can benefit from empowering their agents; Like any tech-driven industry, call centers are facing rapid change. With Call Centers For Dummies, 2nd Edition, you can be sure you''re getting the most up-to-date, easy-to-follow coverage of this advancing field. 關於作者： Real Bergevin is executive vice president of Transcom Worldwide. Afshan Kinder, Winston Siegel, and Bruce Simpson are partners in SwitchGear Consulting, a company specializing in call centers and change management. SwitchGear''s clients include companies such as Scotiabank, TELUS, and Ceridian.

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