part Ⅰ tourism abc
unit 1 giving travel information
unit 2 meeting guests at the airport
unit 3 itinerary arrangement
unit 4 checking in at a hotel
unit 5 sightseeing
unit 6 catering service
unit 7 shopping
unit 8 dealing with complaints and emergencies
unit 9 farewell
unit 10 overseas travel
part Ⅱ more about tourism
unit 1 introduction to tourism
unit 2 types of tourism
unit 3 tourism and china
unit 4 tourism and relevant services
unit 5 foreign delicacies
unit 6psychology of service
unit 7 about air transport industry
unit 8 tourism safety and trends
part Ⅲ chinese culture in tourism
unit 1 chinese cuisine
unit 2 chinese tea
unit 3 chinese silk
unit 4 chinesepainting
unit 5 chinese festivals
unit 6 chinese zodiac
unit 7 chinese gardens and architectures
unit 8 traditional chinese medicine
unit 9 major religions in china
unit 10peking opera
part Ⅳ appendix
航空公司图标
旅游网站一览
世界时区及时差计算
part Ⅴ key to exercises in text
part Ⅵ tapescripts
参考文献