Part 1: Managing People.
The Meaning of Management
What Makes a Good Manager?
The Professional Manager
Managing Knowledge Workers.
The Six Business Principles Every Manager Must
Value: What Customers Pay For
LetS" Get Organized.
Competitive Advantage: The Winner''s Edge
Control Means Never Having to Say You Lost
It
Profitability: The Purpose of the Business
Practicing Ethical Practices
Remember the Essential Six
The Seven Skills of Management
Proper Planning Prevents Poor Performance
Goal Setting: Where To?
A Professional Decision-Making Process
Delegate All You Can
Support Your People
Communication: Important Beyond Words
Controlling to Plan
The Moving Parts of a Business
Forms of Business Organization
The Parts of a Business
Finance Controls the Money
Accounting Counts the Money
Operations Makes" What the Company Sells
Marketing Sells to Groups
Sales Brings in the Money
Information Systems Keeps Everyone Informed
Support Functions Do the Rest
Above All: The Board of Directors
Putting It All Together: The Org Chart
Lessons in Leadership
Style or Skills? Role or Position?
Leadership Skills
Lay a Firm Foundation
Share a Vision
……