Part Ⅰ Tourism ABC
Unit 1 Giving Travel Information
Unit 2 Meeting Guests at the Airport
Unit 3 Itinerary Arrangement
Unit 4 Checking in at a Hotel
Unit 5 Sightseeing
Unit 6 Catering Service
Unit 7 Shopping
Unit 8 Dealing with Complaints and Emergencies
Unit 9 Farewell
Unit 10 Overseas Travel
Part Ⅱ More about Tourism
Unit 1 Introduction to Tourism
Unit 2 Types of Tourism
Unit 3 Tourism and China
Unit 4 New Trends in Tourism
Unit 5 Foreign Delicacies
Unit 6 Psychology of Service
Unit 7 About Air Transport Industry
Unit 8 Tourism Safety and Trends
Part Ⅲ Intercultural Communication in Tourism
Unit 1 Intercultural Communication in Tourism
Unit 2 Being, Becoming and Doing Cultures
Unit 3 Touching in Intercultural Communication
Unit 4 Eye Contact in Intercultural Communication
Unit 5 Gestures in Intercultural·Communication
Unit 6 Smell in Intercultural Communication
Unit 7 Silence in Intercultural Communication
Unit 8 Appropriate Behavior for Hosts and Guests
Unit 9 Gift-giving in Intercultural Communication
Unit 10 Intercultural Communication Success Tips
Part Ⅳ Appendix
附录一 世界知名航空公司图标
附录二 酒吧英语词汇一览表
附录三 国内外知名旅游网站一览表
附录四 世界各时区及时差计算表
Part Ⅴ Key to Exercises in Text
Part Ⅵ Tapescripts
参考文献
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