Chapter 1 Preparation for Receiving a Tour Group
Unit 1 Knowledge Preparation知识准备
Unit 2 Operation Preparation业务准备
Unit 3 Material Preparation物质准备
Unit 4 ImagePsychology Preparation个人形象、心理准备
Chapter 2 Receiving a Tour Group
Unit 1 Pre-receiving Tour Service旅游团抵达前的服务
Unit 2 Spotting a Tour Group认找旅游团
Unit 3 On the Way to the Hotel Service转移途中服务
Chapter 3 Service at Hotel
Unit 1 Checking in办理住店手续
Unit 2 The First Dinner at the Hotel用好第一餐
Unit 3 Morning Call Service安排叫早服务
Chapter 4 Itinerary DiscussionEntertainment on the Way
Unit 1 Itinerary Discussion商定行程
Unit 2 Personal PerformanceEntertainment Arrangement on the
Way个人才艺表演与途中娱乐安排
Chapter 5 Sightseeing
Unit 1 Picking up the Tourists at the Hotel＆City Tour
酒店集合游客出发及市容导游
Unit 2 Guiding in Scenic Areasthe Old Dragon Head
景点导游老龙头
Unit 3 Guiding in Scenic Areasthe First Pass under Heaven
景点导游天下第一关
Chapter 6 Dining in China
Unit 1 Business with the Restaurant餐饮服务
Unit 2 At the Restaurant饭店用餐
Chapter 7 How to Deal with Emergency
Unit 1 Operational Accident业务事故处理
Unit 2 Personal Accident个人事故
Unit 3 Security Accident安全事故
Chapter 8 Shopping
Unit 1 Arrange the Shopping Activities for the Tourists
为游客安排购物活动
Unit 2 Introduce the Local Specialties to the Tourists
向客人介绍当地的特产
unit 3 Help the Tourists Pick out the Goods帮助游客挑选商品
Chapter 9 Departure
Unit 1 Preparation for Seeing off送站准备
Unit 2 Checking out Service离店服务
Unit 3 Seeing ofr送行服务
Chapter 10 Dealing with the Left
附录
2010年河北省导游人员职业资格证考试英语加试试卷
2009年全国中级导游员等级考试试卷外语
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