Chapter 1 Room Reservation
Section 1．Shadow Repeating
Situation 1：Job Description for Reservation Agent
Situation 2：Group Reservation
Section 2．Sight Interpreting
Situation 1：An FIT Room Reservation
Situation 2：A Walk．in Room Reservation
Section 3．Live I nterpreting
Situation 1：Amending the Room Reservation
Situation 2：Dealing with a Reservation Mix-up
Chapter 2 The Bellman and Concierge Service
Section 1．Shadow Repeating
Situation 1：Meeting the Guest at the Airport
Situation 2：Meeting the Guest at the Railway Station
Section 2．Sight Interpreting
Situation 1：Showing Guests to the Room
Situation 2：Ordering a Taxi，
Section 3．Live Interpreting
Situation 1：Booking Flight Tickets
Situation 2：Booking Acrobatics Tickets
Chapter 3 Checkin Service
Section 1．Shadow Repeating
Situation 1：Check．In Process--FIT Check．in
Situation 2：Checking in for Booked Rooms，
Section 2．Sight Interpreting
Situation 1：Checking in for Walk．in Guests
Situation 2：Checking in for a Group，
Section 3．Livc Interpreting
Situation 1：Checking in for the Handicapped
Situation 2：Dealing with Check．in Disputes
Chapter 4 Services at the Reception Desk
Section 1．Shadow Repeating
Situation 1：Changing the Room
Situation 2：NO．shows
Section 2．Sight Interpreting
Situation 1：Asking for Extension
Situation 2：Leaving a Message for the Guest
Section 3．Live Interpreting
Situation 1：Leaving a Message for Visitors
Situation 2：Taking Messages
Chapter 5 Services in Guest Rooms
Section 1．Shadow Repeating
Situation 1：Housekeeping Operation
Situation 2：Introducing Facilities in Guest Rooms
Section 2．Sight Interpreting
Situation 1：Regular Cleaning Service
Situation 2：Turn．down Service
Section 3．Live Interpreting
Situation 1：Finding a Babysitter
Situation 2：Facilities for the Handicapped
Chapter 6 Restaurant Service
Section 1．Shadow Repeating
Situation l：Introduction to Types of Food Service
Situation 2：Catering for a Threeday Seminar
Section 2．Sight Interpreting
Situation 1：Seating Guests
Situation 2：Taking Chinese Food Orders
Situation 3：Taking a Western Food Orders
Section 3．Live Interpreting
Situation 1：Taking Dessert Orders
Situation 2：Serving Dishes to Individuals
Chapter 7 Beverage Service
Section 1．Shadow Repeating
Situation 1：Beverage Service Guidelines
Situation 2：Lounge／Bar Service
Section 2．Sight Interpreting
Situation 1：Serving Wine to Individuals
Situation 2：Alcoholic Beverages
Section 3．Live Interpreting，
Situation 1：Soft Drinks
Situation 2：Tending at the Bar
Chapter 8 Checking Out
Section 1．Shadow Repeating
Situation 1：Foreign Exchange Service
Situation 2：Exchanging Foreign Currencies
Section 2．Sight Interpreting
Situation 1：Paying in Cash
Situation 2：Paying with Credit Cards
Section 3．Live Interpreting，
Situation 1：Paying with Travelers Checks
Situation 2：Explaining the Bill
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