Chapter 1Introduction
1.1Overview of DRM
1.2Related Subjects and Theoretical Models of DRM
Chapter 2Communication
2.1Overview of Communication
2.2Communication Methods and Techniques
2.3Prevention and Overcoming of Communication Barriers
Chapter 3Decision-Making
3.1Decision Overview
3.2Decision-Making Factors
3.3Methods to Improve the Quality of Decision-Making
Chapter 4Workload Management
4.1Situation Awareness of Dispatchers
4.2Stress Management of Dispatchers
4.3Workload of dispatchers
4.4Case Analysis
Chapter 5Human Factors and Error Management
5.1Human Factors in Operation Control
5.2Error Management
5.3Countermeasures to Prevent Errors in Dispatch
Chapter 6Team Building and Collaboration
6.1Team Building
6.2The Importance of Teamwork
6.3How to Improve Teamwork
6.4Team Performance Management
Chapter 7Airlines DRM Training and Management
7.1Specification of DRM Training
7.2DRM Training for Airlines
7.3Assessment of DRM Training
Chapter 8DRM Skill Assessment
8.1Demand Analysis of Dispatcher DRM Skills
8.2DRM SkillAssessment Index System
8.3DRM Skills Assessment Method
8.4DRM Skill Management
Appendix
Appendix I： CBTA Framework FOOFD
Appendix II： DRM Skill Assessment Indicators Questionnaire for Dispatchers from Airlines
Appendix III： DRM SkillAssessment List
Appendix IV： Work Record Sheet
Appendix V： Communication Record
Appendix VI： SBT Tasks Checklist
Appendix VII： Gold Medal Intuition Test
References
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