Unit 1 Knowing about Secretary
1. Listening One : Work of Secretary
2. Listening Two: Being a Competent Secretary
3. Speaking One: Secretarial Ethics
4. Speaking Two : Qualities of Secretary
5. Reading One: Duties and Responsibilities of a Secretary
6. Reading Two: Secretarial Skills and Tips
7. Writing: Note
8. Cultural Matters
Unit 2 Office Management
1. Listening One: Ways of Work
2. Listening Two : Office Automation
3. Speaking One: Coping with Heavy Workload
4. Speaking Two: Office Control
5. Reading One: Office Control
6. Reading Two: Interpersonal Relations at Work
7. Writing : Notice or Announcement
8. Cultural Matters
Unit 3 Information Management
1. Listening One: Office Work Patterns
2. Listening Two: Computerized Filling System
3. Speaking One: Keeping Information Safe
4. Speaking Two: Microfilming Filing
5. Reading One: Keeping Information Safe
6. Reading Two: Effective Filing
7. Writing: Office Memo
8. Cultural Matters
Unit 4 Conference Management
1. Listening One: Preparing a Conference
2. Listening Two: Scheduling a Meeting
3. Speaking One: Planning a Meeting
4. Speaking Two: Conference Theme and Agenda
5. Reading One: Organizing Conference
6. Reading Two: Problems related to Scheduling Meetings
7. Writing : Meeting Minutes
8. Cultural Matters
Unit 5 Business Trip Management
1. Listening One: Visit and Travel
2. Listening Two: Hotel Acmodations
3. Speaking One: Business Trip Transport
4. Speaking Two : Travelling Abroad
5. Reading One : Travel Arrangement
6. Reading Two: Tips for Effective Business Travel
7. Writing : Letters of Invitation
8. Cultural Matters
Unit 6 HR Management
1. Listening One: HR Matters
2. Listening Two : Staff Appraisal
3. Speaking One: Job Application
4. Speaking Two: Training， Internal Transferring and Promoting
5. Reading One: What is recruiting?
6. Reading Two : Performance Appraisal
7. Writing: Application Letters and Résumés
8. Cultural Matters
Unit 7 Performance Management
1. Listening One: Job Satisfaction
2. Listening Two: Team Spirit
3. Speaking One: Evaluating Teamwork
4. Speaking Two: Employee Motivation
5. Reading One: Building an Effective Team
6. Reading Two : Motivating
7. Writing : Business Report
……
Unit 8 Client Management
Unit 9 Crisis Management
Unit 10 Cash Management
Unit 11 Project Management
Unit 12 Corporate Management
参考文献
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