前言二维码索引Chapter 1 Fundamentals of Business Communication.11.1 Letters (Traditional Mails)21.1.1 Parts of a Business Letter21.1.2 Forms of a Business Letter41.1.3 Principles of Business Letter Writing61.2 E-mails.71.2.1 Layout of an E-mail.81.2.2 Analysis of E-mail Addresses91.2.3 E-mail Etiquette101.2.4 Small Tips on How to Use E-mail Better.111.3 Business Postcard.121.4 Other Commonly Used Methods of Communication131.4.1 Instant Message Jargon Commonly Used When Communicating via Instant Messenger141.4.2 Interfaces of Instant Messaging.15Additional Reading.17Common Errors Made by Students19Vocabulary19Supplementary Vocabulary for Garments20Exercises.21Chapter 2 Establishing Business Relations.23Case Study25Additional Reading.37Common Errors Made by Students39Vocabulary39Supplementary Vocabulary for Toys40Notes to Text.41Exercises.44Chapter 3 Business Negotiations.463.1 Enquiries and Replies.473.2 Offers.533.3 Counter Offers and Re-counter Offers583.4 Acceptance.67Additional Reading.69Common Errors Made by Students75Vocabulary75Supplementary Vocabulary for Arts & Crafts77Notes to Text.77Exercises.85Chapter 4 Sending Samples.89Case Study91Additional Reading.98Common Errors Made by Students101Vocabulary101Supplementary Vocabulary for Hardware Products.102Notes to Text.103Exercises.106Chapter 5 Signing a Contract109Case Study111Additional Reading.124Common Errors Made by Students127Vocabulary127Supplementary Vocabulary for Electrical Appliances128Notes to Text.129Exercises.133Chapter 6 Terms of Payment.1356.1 Payment.1366.2 Urging Establishment of L/C1436.3 L/C Amendment and Extension146Additional Reading.149Common Errors Made by Students152Vocabulary153Supplementary Vocabulary for Mechanic Products.154Notes to Text.155Exercises.160Chapter 7 Packing163Case Study164Additional Reading.174Common Errors Made by Students176Vocabulary177Supplementary Vocabulary for Electronics177Notes to Text.178Exercises.180Chapter 8 Insurance.183Case Study184Additional Reading.191Common Errors Made by Students192Vocabulary192Supplementary Vocabulary for Lights.193Notes to Text.194Exercises.198Chapter 9 Shipment.200Case Study201Additional Reading.212Common Errors Made by Students213Vocabulary214